Frequently Asked Questions


What tools are featured in the videos?

For a full list of tools featured on the course, visit this page where you can view and purchase all you need.

What do I do if I change my mind, can I get a refund?

We offer a 14-day money back guarantee if you find that the course is not for you.

What do I do if I am experiencing technical issues with the website, log in or payment queries?

If you are experiencing issues with passwords, logging in to your account or you are having trouble paying for your course, you can visit the Teachable Knowledge Base for supporting articles. For other support relating to the course please email [email protected]

Can Axminster Tools Gift Cards be used to purchase a course?

No. Axminster Tools Gift Cards can only be used on the main axminstertools.com website and not to purchase courses from Axminster Tools.

How long does it take to complete a course?

Our online courses comprise a series short video tutorials. There is also a supporting booklet with extra resources to help guide you through the course. But you can complete any course in your own time and at your own pace.

Can I learn on the go?

Absolutely! Our courses have been designed to learn at your own pace and are optimised for laptop and mobile screens. Our courses require internet access and cannot be downloaded for use offline.

You can also download the Teachable app from the Apple Store, available for Apple devices only (optimised for iPhone iOS 9.0 or later. Not available for iPads).

How long do I have access to a course once purchased?

You will have lifetime access to complete your course. You can refer to the videos and guides as many times as you need, so that your confidence grows as you build your skills.

Can a course be purchased as a gift?

Yes. When you reach the checkout page, simply tick the box that says 'send as a gift'. You can then add the recipient's details, who will be notified of their gift via email once the purchase is complete. They can then sign up and start learning.

Do I have to complete my course in order?

Yes. Our courses have been designed to be completed in order to ensure you cover specific modules before you take to the lathe.

How do I access the Community Forum?

With the purchase of this course, you get access to a free forum where you can chat to other students and reach out to your tutors. You can access the forum via the course, or by following this link.

Can I contact my tutors?

Yes. If you would like to ask your course tutors a question, you can do so via the learner's forum or by emailing [email protected] and they will respond to you as soon as they can.